"Your download will start soon" but never start

Dear Torsten,

We are sorry that this is still an issue for you. We have been testing all week and the download portal (link above) works fine. Would you please confirm to us if that's the URL you are using?

Also, we would recommend that you try installing the program in another machine and let us know if the issue happens also in a different machine as it might be a problem of unmet requirements. For the list of requirements for Bizagi Studio, please refer to this article: https://help.bizagi.com/bpm-suite/en/index.html?sysreqs_net_dev.htm

Kind regards,

Laura G

Hello Laura,

i tried the link above and get an 403 error (screensho...png) - yes, i'm logged in.

When i download the Studio Client on (2.png) , it works. But the same was for the portable client doesn't work.

So if studio-client works and portable not, on the same machine and the same browser, it's not a problem on my side i think.

After this I inspected the site and i found out, that in (2.png) the Studio Client download link url contains an api download token. If i try to download the portable, the download token seems to be fetched after i pressed the button and it fails on your server with an 500 error as you can see on 3.png.

I tried it on my private android smartphone, so without vpn and proxy, the download doesn't work too.

Can you provide a quick solution. I want to present the solution to our management on thursday with a small demo. So i think to do this i need a portable client until this wednesday.

Regards,

Torsten

Thank you, Torsten, for the information you are giving us. We will escalate this asap to the corresponding team who can solve this issue with the links.

Best regards,

Laura G