Trouble starting Bizagi Studio - Input string was not in a correct format

Dear Jemery,

In order to solve this problem, please follow these steps:

1. Verify SQL Server prerequisites : http://help.bizagi.com/bpmsuite/en/index.html?prerequisites_sqlserver.htm

2. if you are running 10.7 server, please replace the attached file in the following places:

• C:\Program Files\Bizagi\Bizagi Studio\Studio
• C:\Program Files\Bizagi\Bizagi Studio\ProjectModel\Database
• C:\Program Files\Bizagi\Bizagi Studio\MC

Best Regards

Nope i'm afraid not fixed -

System.FormatException: Input string was not in a correct format.

at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)

at System.Int16.Parse(String s, NumberStyles style, NumberFormatInfo info)

at System.Convert.ToInt16(String value)

at BizAgiStudio.Program.BizagiStudioOpenCount()

at BizAgiStudio.Program.VerifyRegistration()

at BizAgiStudio.Program.RunBizAgi()

at BizAgiStudio.Program.Main(String[] Args)

Dear Jeremy,

Thank you for your feedback. Please tell us the collation of your SQL Server, Bizagi version (kb.bizagi.com/Knowledgebase/HOWTO-verify-the-version-of-your-installed-Bizagi-Studio-or-Bizagi-Management-Console), Windows version and if the SQL server was installed by the installer of Bizagi Studio.

We look forward to hearing from you

Its SQL Express 2014 (12.0.2000) - Latin1_General_CI_AS

Bizagi 10.7

Windows 10

originally the sql server was the bizagi installed version but this isn't

I tried uninstalling all sql servers and reinstalling bizagi and selecting to install the bundled SQL Express 2008, but the installer kept telling me i need to reboot to install SQL, I'd reboot and launch the installer again but the same thing kept happenning

Dear Jeremy,

Regarding this problem, we would like that you remplace a babak file to solve it. Please download the babak file and remplace in these paths:

1. C:\Program Files\Bizagi\Bizagi Studio\Studio
2. C:\Program Files\Bizagi\Bizagi Studio\ProjectModel\Database
3. C:\Program Files\Bizagi\Bizagi Studio\MC

Regards

Just tried again - same error

at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)

at System.Int16.Parse(String s, NumberStyles style, NumberFormatInfo info)

at System.Convert.ToInt16(String value)

at BizAgiStudio.Program.BizagiStudioOpenCount()

at BizAgiStudio.Program.VerifyRegistration()

at BizAgiStudio.Program.RunBizAgi()

at BizAgiStudio.Program.Main(String[] Args)

Dear Jeremy,

A member of our support team will contact you.

Regards

Thanks Juan