Sending email


The test connection to SMTP Server is a valid in bizagi but when the process run show this error:

Mailbox name not allowed. The server response was :5.7.1

Sender address rejected: not logged in

Comments (1)


Dear Zeinab,

Thank you for letting us know about this incident. From the information you provided, we think it's probable that the mail server you are using is requiring authentication to be accessed and fully functional, but Bizagi is not implemented to provide that authentication directly. Please make sure to validate if this is the case.

If it does require authentication, the solution is to configure a SMTP connection with authentication (please refer to this article for more information:

Let us know if you require further assistance or if more questions arise.

Kind regards,

Laura G