Sending email

Dear Zeinab,

Thank you for letting us know about this. We are sorry this issue is happening to you. The connection to SMTP is done in Bizagi for reachability, but the web server (allocated somewhere else) is not part of this validation; and if the server is unavailable, then this error you are reporting will be thrown.

As an alternative, we would suggest that you include the following keys during the configuration as it might help with the connection: https://help.bizagi.com/bpm-suite/en/index.html?smtp_with_authentication.htm

Also, please be aware that the credentials used during configuration are used to validate integration with the email server, but not the general connection configuration with SMTP.

Please let us know if there are more questions or if you require further assistance.

Best regards,

Laura G