My Process won't run anymore!

Dear John,

When developing a project in Bizagi, sometimes changes made (i.e. new attributes, new expressions) are not automatically reflected in the Work Portal, and when opening the portal it displays some errors indicating that an object does not exist.

This problem is generally presented when the account used by the tool does not have enough permissions or there are issues when Bizagi tries to delete temporary files.

Please follow these steps in order to fix it: http://kb.bizagi.com/Knowledgebase/HOWTO-Clean-cache-and-Temporary-folders-in-Bizagi

Regards

Hello Juan,

I went through the steps but unfortunately it still did not solve the issue. I also tried restarting my computer (just in case that would help) but to no avail.

Just to clarify, were those steps designed to fix the problem so that I could log in to my processes again? Or were they designed to delete the process entirely and start with a clean slate?

Please help me know what to do.

I appreciate your prompt responses.

Thanks!

Dear John,

Please try these steps to solve it:

1. Stop Project scheduler
2. Delete files from C:\Bizagi\Enterprise\Projects\[ProjectName]\Temporary\EntityManager
3. Delete files from
4. C:\Bizagi\Enterprise\Projects\[ProjectName]\EntityManager
5. Restart IIS with iisreset.exe command
6. Start project scheduler

After that, try again. If the problem continues, please upload a backup of your project (bak file) here: https://bizagi.sharefile.com/r-r469c6a872274064a, and tell us your current Bizagi version, SQL Server version and steps how to reproduce it.

Looking forward to hearing from you

Hello Juan,

I'm sorry but can you please clarify what you mean by "steps how to reproduce it"?

Thanks!

Also, whenever you say to stop the Project scheduler, are you referring to Bizagi Standard Server Operations Service (a generic service), or BizagiExecutiveSummarySchedulerService (the process that is currently not working)?

I'm assuming that it's the latter, but I just wanted to double check.

Thanks!

Hello Juan,

It still is not working so I have attempted to upload the information that you requested.

Thanks again for your help!

Dear John,

Thanks for your feedback. Now, please verify rights of the user who runs the scheduler and pool of the IIS to read and write in Project folder.

Looking forward to hearing from you

Hello Juan,

With help from my boss, I was able to verify the rights for the IIS_WPG as per your request.

I am fixing to restart my computer and I'll get back with you.

Thanks!