My Process won't run anymore!
Hello,
I am having a major issue! All of a sudden whenever I try to run my process I get the following error message:
The only thing that I can point to that may have caused this (although it doesn't make sense to me why it would have caused this) is a few minor adjustments I made in the Module view.
I right-clicked Executive Summary and changed its display name.
After my process wasn't running I changed the name back to "Executive Summary", but my process still won't run.
Just in case it matters, these are all of the adjustments I made (changed name of executive summary, added new process folders and two new processes - I was merely wanted to see what this would look like in the Work Portal)
Please tell me that my whole process hasn't been destroyed, and how I can fix this major issue.
Thank you very much!
Dear John,
When developing a project in Bizagi, sometimes changes made (i.e. new attributes, new expressions) are not automatically reflected in the Work Portal, and when opening the portal it displays some errors indicating that an object does not exist.
This problem is generally presented when the account used by the tool does not have enough permissions or there are issues when Bizagi tries to delete temporary files.
Please follow these steps in order to fix it: http://kb.bizagi.com/Knowledgebase/HOWTO-Clean-cache-and-Temporary-folders-in-Bizagi
Regards
Hello Juan,
I went through the steps but unfortunately it still did not solve the issue. I also tried restarting my computer (just in case that would help) but to no avail.
Just to clarify, were those steps designed to fix the problem so that I could log in to my processes again? Or were they designed to delete the process entirely and start with a clean slate?
Please help me know what to do.
I appreciate your prompt responses.
Thanks!
Dear John,
Please try these steps to solve it:
After that, try again. If the problem continues, please upload a backup of your project (bak file) here: https://bizagi.sharefile.com/r-r469c6a872274064a, and tell us your current Bizagi version, SQL Server version and steps how to reproduce it.
Looking forward to hearing from you
Hello Juan,
I'm sorry but can you please clarify what you mean by "steps how to reproduce it"?
Thanks!
Also, whenever you say to stop the Project scheduler, are you referring to Bizagi Standard Server Operations Service (a generic service), or BizagiExecutiveSummarySchedulerService (the process that is currently not working)?
I'm assuming that it's the latter, but I just wanted to double check.
Thanks!
Hello Juan,
It still is not working so I have attempted to upload the information that you requested.
Thanks again for your help!
Dear John,
Thanks for your feedback. Now, please verify rights of the user who runs the scheduler and pool of the IIS to read and write in Project folder.
Looking forward to hearing from you
Hello Juan,
With help from my boss, I was able to verify the rights for the IIS_WPG as per your request.
I am fixing to restart my computer and I'll get back with you.
Thanks!
Well, it looks like it still doesn't work:
Do you have any other suggestions?
Thanks for your help!
Dear John,
Thanks to try it. A member of our support group will contact you in order to carry out a remote session.
Regards
Hello Juan,
Thanks for taking the time to identify and solve this problem! My process is now working perfectly, and I really appreciate it!
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