Idle Timer Expired error

I built my first process in Studio--simple two step thing. I hit "Run" and started a new case in the portal. When I hit next on the case's first screen, I get an "Idle Timer Expired" error. (Both Chrome & Edge) I can't find any documentation on how to fix this. Please help! Thanks!

Comments (2)


put https instead of http


Dear Alan,

Thank you for letting us know your questions. This error might be happening because the wrong protocol for connection is used; so, please make sure you are using https and not http in the connection settings. For more information on this, you can take a look at this article:

If the protocol is correct but the issue persists, please let us know.

Kind regards,

Laura G