Error login Bizagi Mobile App

Dear Paul,

Thank you for letting us know your questions.

To try and help you with your request, could you please give us more information about the specifications of the mobile device you are using, and the exact version of Bizagi Studio you have installed?

This information will help us diagnose the error and provide more appropriate assistance.

Kind regards,

Laura G

Thank you for your prompt reply.

The requested information is:

Bizagi version: 11.2.4

Mobile device: IPHONE 7, IOS version: 14.0.1

It is worth mentioning this problem exists on other mobile devices like Samsung. We have tested it on more than 4 different devices. It seams type of device does not relate to the issue.

Let me know if other information would be needed.

Thank you so much.

Dear Paul,

Thank you for giving us further information on this topic.

We would recommend installing the engine on another server and point all devices to the new server. On the other hand, you could verify if there's a component called WebDAV from the IIS installed on the server, as similar errors have been reported and in all those cases the deinstallation of that component helped to solve the issues.

We hope this helps. Please let us know if there's something more you need assistance with.

Best regards,

Laura G