Answered

Connect To Project

Hello

In our network, after upgrading NTLM to V2, we are no longer able to connect to projects from clients, and the error "Unable to connect to [server name] server. The service is not responding" is given. (Error image attached)

Attached description:

Figure 1 - Error when typing application server name (either admin or regular network user)

Figure 2 - Error when typing the database server name (normal user on the network), while all ports on the Bizagi and DC servers are open

Figure 3 - Error typing database server name (network admin user)

In similar cases, the problem was solved by introducing the software SPN in Active Directory, and it seems that if the SPN related to Bizagi Studio is also defined, the problem will be solved.

So please provide us with the relevant SPN or if there is another solution to solve the problem and connect to the projects, let us know.

Comments (3)

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Dear Mahmoud,

Thank you for letting us know your questions. Unfortunately, due to security reasons we cannot give that information to our users.

We hope you will be able to connect successfully through other mechanisms.

Best regards,

Laura G

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Dear Laura

Thank you for your response. But please advise us through what other mechanism can we do this?

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Dear Laura

Thank you for your response. But please advise us through what other mechanism can we do this?