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Authorized academic institution - how to get the subscription name

At my university, we've got our application for the academic license approved. However, we did not receive the subscription name, and there is no email we could use to ask for help because in that email it is stated that "Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox".

Is there any contact we can use to support us in solving this problem?

Thank you.

Comments (2)

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Dear Jacinto,

Thank you for contacting us. We will ask the corresponding team and let you know their response.

Kind regards,

Laura G

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Dear Jacinto,

Thank you for your patience. We have an answer for you. The Academic license does not work for versions 12 or 13 but only for 11.2.5, and it does not have cloud services.

You may download the version 11.2.5 from the downloads portal (https://portal.bizagi.com/downloads?lang=en) and use it on-premises.

Best regards,

Laura G