admin Credential failed

Dear Catleya,

Thank you for asking your questions. In this case, we would need the data base to be sent to us so we may remove the security configured for your Bizagi Studio, then you'll be able to access it and reconfigure the security for it.

So, do you know if the person whose credentials are no longer accessible was the person set up as the Support contact? or is there another user who may create a Support ticket directly? If any in your company is able to access the support site to create a ticket, please have them do so following the steps described here: https://help.bizagi.com/bpm-suite/en/index.html?supportguide.htm

If no one in your company is able to do so, please let us know so we may tell you how to proceed.

Best regards,

Laura G

Thank you Laura for the good news.

The person in charge already left the company.

Kindly let me know the procedure and i will do it accordingly.

Thank you

Dear Catleya,

In that case, I'm going to proceed with the creation of a Support ticket so that our team may contact you and revise the issue.

Best regards,

Laura G

Thank you so much Laura