Thank you for your interest in our Bizagi Studio community. Please bear in mind that if you have a paid license with us (or belong to a company that does), you have access to the Support site to create a ticket that will be answered by our Support team more promptly than here in the forums. Thus, if you have a license and have a problem you would like to report, we strongly advice that you use the Support site.
The following article describes the steps to create a support ticket through the site: Bizagi Studio - Support Guide
All the best!