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Would you like to register? If you click No the Modeler will close. Wont go away.

Hello

A message window apears after i sign in after opening the Bizagi Modeler.(We would like to know you better and help fast-track you BPM journey. Would you like to register? If you click No the Modeler will close.) And it won't go away even after I sign in successfully. How do i fix this?

Comments (9)

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Dear Davor,

Recently we had a problem with the authentication token and the authentication service and this was causing an undesired loop in the Sign-In process. This issue is fixed. You can also try aborting the sign-in process, closing everything and re-trying to login.

Which version of Modeler are you using?

Please let us know if the problem persists.

Best regards.

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O mesmo problema.

Versão 3.7.123.0

O token está em loop constante e não abre para que se faça o registro solicitado.

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Prezado,

Estou com esse mesmo problema e a minha vesão é a mais atual.

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Baixei e o token fica em loop sem mostrar a caixa para registrar-se.

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Dear all,

To use Bizagi Modeler you need to create a Bizagi account, which gives you access not only to the modeler but also to multiple free online resources that help you in your digitization journey.

To create a Bizagi account you have different options:

    Create an account using our default registration, or

      Register your Google or Microsoft account in Bizagi.

      Enable trusted sites (URL Requirements) and review the system requirements in the following link: https://help.bizagi.com/process-modeler/en/index.html?sign_up_enterprise.htm

      If you have an Enterprise plan, you should use your corporate account. Please refer to the following link for more information on how to sign up to Enterprise plans: https://help.bizagi.com/process-modeler/en/index.html?sign_up_enterprise.htm

      Please let us know if this helps or if you need further information.

      Kind regards,

      Laura G.

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      Hi, I've made an account, downloaded the modeler app, but when I try to log in on the application it says its the wrong email or password.

      I'm confused because logging in online is no probleem.

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      Tengo un problema parecido. Cree una cuenta, lo instalé y luego de abrirlo y logearme, aparece en blanco la ventana de login, sin permitirme entrar al producto en sí, que queda en una ventana en segundo plano. Y si cierro la ventana de Login, se me cierra el Bizagi.

      Incluso traté de volver a instalar el producto, con la opción "Reparar", pero el problema continúa.

      La versión es "BizagiModelerSetup_3.7.0123.exe".

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      Este es el problema que acabo de describir en mi mensaje anterior (que, pese a tener una cuenta, identificarme correctamente), luego la ventana de Login NO desaparece y no me permite entrar a la aplicación.

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      Dear users,

      We apologise for the late reply. We are currently at version 3.8 of Bizagi Modeller, so I expect that the issue you were experiencing has been resolved.

      I could not recreate the issue in the current version.

      A new version was recently released, and you can get this from https://portal.bizagi.com/en/downloads .

      Please let us know if this has resolved your problem, we look forward to your response.

      Kind regards,

      David Foster