Version 4.0 and Version 3.9 won´t start after installation. Nothing happens. Could you help me plea?

I have installed Bizagi 4.0 and it didn´t start

Then removed it and installed Bizagi 3.9. Same problem

Could please help me?

Thanks

Ignacio

Ram: 32 GB

Processor. Intel i7 11th generation

Windows 10

Toshiba Dynabook