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Error with Visual Styles, because they are deactivated within the client area

Hello, yesterday  I made an update to 2.3, but now when I want to print out a diagram I get following message:"Error with Visuel Styles, because they are deactivated within the client area"

Where can I configure "Visual Styles"?

Can you please help?

Thanks in advance


Best Answer

Dear Chrischan and users,

This issue can show up in certain operating systems.

Please perform the following steps for a workaround to this problem:

1. Right-click on "My Computer", and choose "Manage" in the pop-up menu.

2. In the Computer Management, choose "Services and Applications" -> "Services".

3. In the right panel, browse for the "Themes" service, and ensure it is started (you may do this by double-clicking it and use the "Start" button in the appearing dialog).

If the above does not solve this problem, you may also consider any of the following:

  • Reviewing (perhaps escalating to your IT team) for any issues in installed drivers or printers, as this may all affect the local printing features.
  • In that same "services" panel, browsing for the "Print spooler" service and stopping it. Once it is stopped, launch the printing options in Bizagi Process Modeler. If this works, keep in mind that the print spooler service itself, is a Windows service which is commonly known to show up issues on Operating systems such as Windows 7. Some external and troubleshoot information about this service, what it actually does and how it can often be fixed can be checked out at:
  • Right-click on the Desktop, and select "Properties" to open the Display Properties Dialog. Ensure you select a theme from the Themes list (we recommend using a Basic theme, and not those Aero themes).

Best regards,

Comments (18)


Dear Juan,

Thank you for your fast reply.

I followed the instructions in the link you provided. It seems like problems occur when the printer is run through a citrix environment. The problems were fixed by pointing the printer on the local desk to use a local installed driver instead of the one on the network.

So, a print driver was the root of the problem. Thank you.Kind regards,



I've encountered the same problem onsite with a client in Australia, using version of the Modeler. The workaround is successful but we had to select a basic theme, which impacts some of the display features in Windows 7.

Just wondering if there are any plans to address this issue in a future release of Modeler so the workaround won't be required?




I have the same issue with on Windows 10 and as it is not possible to change to a basic theme with this OS, are there any plans for a more robust solution?