Unhandled exception while closing print preview window

I want to close the print preview window. but, sometimes, while closing the window, the following message

appears: "Unhandled exception has occurred in your application. If you

click Continue, the application will ignore this error and attempt to

continue. If you click Quit, the application will close

immediately. Visual Styles-related operation resulted in an error because

visual styles are currently disabled in the client area.". There are

three buttons in the error box: Details, Continue Quit - all of which

are nonresponsive. I have to kill the program via Task Manager.

I am

using :

- Windows 7 Professional, Version 6.1, (Build 601: Service Pack 1).

- Bizagi version 64 bits.

This error occurs while opening the document from double-click on the desktop document icon to

Comments (3)


Dear Yannick,

In order to deal this problem, we require the following information:

- What printer you have

- Check on the event viewer application log details of the problem

Open Event Viewer by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Click an event log in the left pane. Then Click on Windows Log > Application

We look forward to hearing from you


Dear Juan,

There is no event in the Event viewer (application, system...).

I saw that the default printer was not accessible on the network.

I am going to change the default printer to see if this problem always occurs…

I’ll inform you back…

Thank you very much.


Dear Yannick,

A member of our support team will contact you to analyse this problem.