Thank you for letting us know about this issue. Unfortunately, it is impossible to recover a file when this has happened and we are yet working on finding the cause for this to happen in the first place.
We are so sorry this is happening to you and the inconveniences this is causing.
Dear Vinicius,
Thank you for letting us know about this issue. Unfortunately, it is impossible to recover a file when this has happened and we are yet working on finding the cause for this to happen in the first place.
We are so sorry this is happening to you and the inconveniences this is causing.
Kind regards,
Laura G
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