Still waiting for the product I have purchased and paid for
On 9th November I purchased a Bizagi Process Modeler No-Logo version through your website. I received a receipt for the purchase (Receipt No: 3380-8490-9544-2392) but I have not received the item. I have tried contacting you through your on-line form but I have received no response. Can someone please tell me when I can expect the product to be delivered?