Need Answer

Specified Document template not used

I am using Bizagi version 3.8.0.179. I've created another word template for publishing my Bizagi file. When I publish it, my new template file is in the drop down menu. When I choose it and publish either with or without the the "Respect template style" checked, it uses the original Bizagi Word template for formatting.

How do I get Bizagi to use the template file specified in the drop down menu.

Thanks,

Brenda