Resource Utilization report formula
I would like to suggest that the Resource utilization report be based on the Resource time availability.
a) My initial understanding was UTILIZATION = Total Resource processing time / Total Resource time availability
b) Bizagi calculates UTILIZATION = Total Resource processing time / Max Process time length, which doesn't make much sense to me
I believe both can be used, but what really matters from a managerial/ BPM Analysis standpoint is to evaluate how the assets are used in relation to the overall availability.
I wonder if a new column could be added in a future product update so you cover both situations (a) and (b).