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Publish to web hangs while displaying "loading"

When I try to publish all of our processes as one large web file it always hangs while displaying "loading" in the 1st stage, right after I have selected the desired processes. I am running the latest version. We bought the software to be able to publish to web, but this way we can not use it.

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Dear Thijs,

We apologize for the delay in answering your post. If you have access to a Support account from your purchase, we advise you request further assistance with the issue (in case it's still happening). Follow this link for more information:

Kind regards,

Laura G