Not a Problem

Not able to start the free courses


I signed up for the Bizagi Modeler today and wanted to access the courses as well. However, when I select one of the courses, it takes me to my profile page. However, it does not show why it takes me there.

Is there perhaps a simple reason why I can't start any of the courses?

Thanks a lot for your help.

Comments (1)


Dear Jeff,

Thank you for reaching out to us. This is a known issue other users have reported in the past. We asked the corresponding team and they gave us the following solution:

When you get redirected to the profile page, log out of the page clicking the upper-right button on the page. Then, go directly to the e-learning site ( and confirm that you are logged out there too (if not, then do so). After doing that, log back in using your account credentials.

This should solve the authentication inconsistency that causes the problem. If it still does not work, then our recommendation is to erase the browser cookies.

We hope this helps you solve the issue. Please let us know if there are further questions.

Best regards,

Laura G