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Dear Ligia,

Thank you for letting us know about this issue and are apologize for the inconveniences it is causing. We would like to recommend you make sure your machine complies with the system requirements defined in this article as it may be a restriction that prevents the computer to install the program: https://help.bizagi.com/process-modeler/en/index.html?bm_requirements.htm

Also, we would recommend you use the latest version of Bizagi Modeler, which so far is the 3.8.0.226, since it is currently the most stable. The following is the link to download it: https://bizagi.sharefile.com/share/view/s54158eb7f5694315a062949ce104f613

Please, do let us know if the issue keeps happening so we may take a further look into it and help provide assistance.

Kind regards,

Laura G