Modeler grayed out aftor login - Windows 10, BizagiModelerSetup_3.8.0206.exe

After I install Bizagi with no errors.

If I try to use the Modeler, it asks for a login. After login, it says "Your Modeler Services account is empty".

Bizagi Modeler is grayed out. If I close the window, it asks for another sign-in. If I try to edit profile, it try to register, but it never works.

If I close the login, now Models, window, it asks to register, if I say Yes, it goes to login and Modeler grays out, if I say no, it Modeler shuts down.

Image show the stat


Windows 10 Pro

Version 20H2

OS Build 19042.1165

Previous version was working fine.

Comments (2)


Dear Geraldo,

We apologize for the delay in answering your post. We would like to recommend that you download an install the most recent version of the Modeler and try again. Please use the following link:

Please let us know if this issue is still happening with the, so that we can know how to proceed in helping you solve this issue.

Best regards,

Laura G


Dear Geraldo,

It's been a while since we last heard from your regarding this issue. We assume it's either solved or no longer a problem for you, so we will proceed to close it.

If there is another question you want to ask or a problem you want to report, please feel free to create a new topic.

Kind regards,

Laura G