Modeler doesn't start

Hello,

We apologise for any inconvenience. Can you please post the most recent log file after the issue happened? The log files are found in C:\Users\Public\Documents\BizagiModelerLogs

Also, can you confirm if the Model application is running but not visible? I.e. is there an open Modeler icon in the task bar or an active Bizagi Modeler process in the Windows Task Manager? If so, the Modeler window may have rendered off screen, and this can be resolved with these steps:

For Windows 10

•Open a BPM file with Bizagi Modeller

•Check that the window is there by using ALT+Tab to activate the window

•Shift+right-click the taskbar icon for Bizagi Modeller

•Choose the ‘move’ option

•The cursor should have changed to a ‘move’ icon and you can now move the window into view using the arrow keys.

The steps for this action may differ with other versions of Windows. Please let us know if this has resolved your problem, we look forward to your response.

Kind regards,

David Foster

Please find then log file enclosed.

The model is not running : neither icon or active process in then Windows Tasl Manager.

Hi,

Ok, thanks for your reply. Can you reply once more and attched the log file here please? It is not attached.

Kind regards,

David

New try sending log file

Hi,

Thanks again for the quick reply. The logs show that there was an error when Modeler attempted to load a file from our Bizagi.com servers. To test the root cause, can you try disconnecting the PC from the internet temporarily in order to launch Bizagi Modeler offline, please? We have the logs, so we can try to recreate the issue, but this may serve as a temporary work around. Once the application is running, you can then reconnect the PC to the internet.

Please let us know if this has helped, thank you.

Kind regards,

David Foster

Sorry, I can't disconnect from internet : i'm working on a vmware workstation.

Hi,

Any other way to solve my pb ?

Thks

O meu está com o mesmo problema porem desconectei a internet e assim persiste erro.

Good afternoon to all.

Using the information of this Topic, our support team have tried to replicate the reported scenario. However, it has not been possible.

Given the above, the log provided was analyzed with the help of a technical team, who recommend that the users should validate the operating system they are using, as well as confirm if its updates are up to date.

This information will be useful to us to diagnose what the error is due to.

Thank you for your patience.

Hi,

below information about hardware & operating system

Nom de l'appareilW10-LD-104-024

Nom complet de l’appareilW10-LD-104-024.gpsi.fr

ProcesseurIntel(R) Xeon(R) Gold 5120 CPU @ 2.20GHz 2.20 GHz

Mémoire RAM installée12.0 Go

ID de périphérique77004581-72D0-4104-8D3F-BF8899242488

ID de produit00329-00000-00003-AA445

Type du systèmeSystème d’exploitation 64 bits, processeur x64

Stylet et fonction tactileLa fonctionnalité d’entrée tactile ou avec un stylet n’est pas disponible sur cet écran

ÉditionWindows 10 Entreprise

Version20H2

Installé le‎19/‎11/‎2020

Version du système d’exploitation19042.630

ExpérienceWindows Feature Experience Pack 120.2212.31.0

Everything is to be up to date

Dear JF,

After validating the reported scenario with the technical team, we request confirmation of the following information:

- Can you correctly access https://model.bizagi.com?

- Can you correctly access https://model.bizagi.com/modeler/configuration/registration?

- Is the environment you are trying to access using a proxy?

Thanks in advance,

Juan S.

Hello,

- Can you correctly access https://model.bizagi.com?

Yes

- Can you correctly access https://model.bizagi.com/modeler/configuration/registration?

Error message below

{"minimunOpenTimes":1,"showEveryTimes":1,"forceAfterTimes":1,"id":"00000000-0000-0000-0000-000000000000"}

- Is the environment you are trying to access using a proxy?

It seems yes (see file enclosed)

Note : I've noticed I can access bizagi modeler by entering without signing.

thks

Hi JF,

Thanks for your response. The technical team is analyzing the info you shared.

I'll keep you posted.

Regards,

Juan S.