Solved

Lost of adjustments in elements of saved files after 3.8.0.206 updated

I updated the Bizagi Modeler to the 3.8.0.206 version and after that, there was a lost of adjustments in the elements of files saved before the update. It causes a terrible time lost since for each new process update, I need to adjust all elements. It is absurd, please work on that problem.

Comments (9)

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Dear J A,

We are sorry you are experiencing some trouble with the modeler. Would you please share screenshots that show what you are experiencing, so that we may understand the issue better and help with the solution?

Best regards,

Laura G

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Dear Laura,

Please find the attached file for prints of the lost of adjustments before and after the lats updated.

Is there any way to adjust it without needs go each by each element?

Best regards.

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Dear J A,

Thank you for the clarification and for your patience. You may select all the elements that present the "adjustment" and then right click and select the option "Fit to text." This way the elements (task boxes and texts will adjust according to the text they contain).

All the best,

Laura G

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Dear Laura,

Thank you for your suggestion, but it doesn't solve the problem. I would still need to select each element to fit, which affects all the previous structure. Therefore, it is a problem of the updated that should be fixed.

Best regards.

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Dear J A, thank you for your comments. We will escalate this issue to the Product team.

Kind regards,

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Dear J A, could you please confirm me if the scenario you are reporting started by modeling the diagram on the 3.7 version and then opening it with 3.8.206?

Or if you modeled your diagram using 3.8.206 from the beginning?

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I created the diagrams with 3.7 version and then opening it with 3.8.206, when the lost of adjustments occurred.

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Dear J A,

Thank you for your comments. Our Product team is aware of this issue happening in the scenario you describe. They are working on the solution, but it might take a while for it to be part of a future version.

We appreciate your patience and apologize for the inconvenience this delay may cause.

Best regards,

Laura G

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Dear Laura,

Thank you for your reply and congratulations to the customer assistance of Bizagi.

Regards,

J.A.