It's impossible to contact the support team for paid customers
I purchased the Workgroup license and I need to contact customer support. But how do I contact the support team? When I click on Paid Support, it takes me to a page that doesn't exist!
Files: Paid Support.png
Thank you for letting us know about this issue. The error that appears to you is not that the page doesn't exist, but it's an issue related to permissions.
One of our agents will contact you to look further into this problem and help you solve it. In the meantime, please confirm to us if you are trying to access the Support website according to the steps described in the following article: https://help.bizagi.com/bpm-suite/en/index.html?supportguide.htm
We were just told that the reason why you weren't able to access the support module was because your account was not enabled for support, but this issue has been fixed and your account has been given the proper permissions to access the Support website.
Could you please confirm to us that you are able to access the support website?
It's been a while since we last heard from you, so we assume this issue is either solved or no longer a problem for you. Thus, we proceed to close it.
If any other questions or issues arise, please feel free to create a new topic.
All the best,
Comments have been locked on this page!