Impossible to open a file from Bizagi Cloud

I saved a file to the Bizagi Cloud and I can't open it.

I can see the file then I open Bizagi Cloud from the application, but when I try to open the file, I receive an error: "the object reference does not point to an instance of an object" (translation from Russian).

I didn't delete this file, and I can see the name of the file!

I don't have a copy of this file and I'm so unhappy because I worked 3 hours with this file and now all my work is failed.

Is it possible to recover the file?

My version is Modeler

Comments (2)


Dear Alex,

To solve this issue, you need to apply the latest fix of v3.0.0.022. Please download from and apply it according instruction file.



Dear Juan, I am using the current latest version of Bizagi, and cannot open two of my models in Bizagi Cloud. Important to say that other models I can open normally. I have sent an e-mail right now to with further info.