I have a question about a part of a workflow I'm creating. Intermediate triggers.
Hello,
I have a question about a part of a workflow I'm creating.
At a certain part I split the flow in 2 intermediate events, 1 is a catch for a message (waiting for customer to respond) and the other one is a intermediate timer event (set on 1 month) that afterwards activates an activity to send a reminder towards the customer (or to inform why he isn't responding).
The problem with it is if I receive a message I should be able to close down the timer, because sending a reminder when there was a reaction isn't the way it should work.
I could put a gateway after the timer with the question whether or not the customer already replied. But is it possible in some way to trigger after the intermediate catch of the message that the timed trigger is cancelled?
Thank you in advance, I'm sure there are many was out of this, but it would be nice to see some different approaches.
Kind regards,
Wouter
Dear Wouter,
The correct way to lay out this kind of situations is making one of a gate based on events. In the situation described there are two possible ways that the client's answers or the time has expired and has not received a response. By including a gate based on events which will have as behavior, is that It will have two active tokens, one on the timer and the other in the intermediate event hoping the client's response. When the first of these two is activated, the other token disappears.
Thus for example, if customer response is received, the timer is disabled and is not passed to the activity sends a reminder to the customer.
Regards
Dear Wouter,
The correct way to lay out this kind of situations is making one of a gate based on events. In the situation described there are two possible ways that the client's answers or the time has expired and has not received a response. By including a gate based on events which will have as behavior, is that It will have two active tokens, one on the timer and the other in the intermediate event hoping the client's response. When the first of these two is activated, the other token disappears.
Thus for example, if customer response is received, the timer is disabled and is not passed to the activity sends a reminder to the customer.
Regards
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