I have a question about a part of a workflow I'm creating. Intermediate triggers.
I have a question about a part of a workflow I'm creating.
At a certain part I split the flow in 2 intermediate events, 1 is a catch for a message (waiting for customer to respond) and the other one is a intermediate timer event (set on 1 month) that afterwards activates an activity to send a reminder towards the customer (or to inform why he isn't responding).
The problem with it is if I receive a message I should be able to close down the timer, because sending a reminder when there was a reaction isn't the way it should work.
I could put a gateway after the timer with the question whether or not the customer already replied. But is it possible in some way to trigger after the intermediate catch of the message that the timed trigger is cancelled?
Thank you in advance, I'm sure there are many was out of this, but it would be nice to see some different approaches.