How can I obtain more start events type?


I would like know, how can i obtain more start event type? Example..

Start Event by phone, web services, incidents, problems, variable types. Or can i customize a start event? If yes, how can i do that?Thanks a lot.



Dear Marcelo,

For your model's scenario, you have more than 1 option:

You may use the multiple start event (, and you would need to document the detail of when is is triggered (phone call, web services, etc).

The start event of the multiple type will graphically immediately represent more than 1 option for the process start.

In case that the different start events trigger different activities, then you may choose to include more than 1 start event in your diagram.

Best regards,