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error during log in

Hey guys!

I'm trying to connect to my account to create a second diagram and use Bizagi Cloud, but every time I try to login I get an error message (no code) and Bizagi closes by itself.

I already tried to uninstall the app, and download the latest version but that was unsuccessful. I'm running out of time here, and I need to finish a job here and this problem it's really preventing me from finishing the mapping.

Can somebody help me?? SOS