Cloud Models Disappeared Both In v3.9 and v4.0

Dear Daniel,

Thank you for your question. To do this, you need to reinstall the Bizagi Modeler version 3.9.0.15 as the version 4.0 has a restriction to cloud for all free users. Once you install the version 3.9, access your cloud storage and download all your models locally; then, you can proceed to install the version 4.0 and continue working on your models locally.

Best regards,

Laura G

Dear Clelson,

Thank you for your questions. To access your cloud models, you need to go back to the previous version of the Modeler (3.9) and download your clod models locally. Then you may reinstall the version 4.0 and work with your local models.

Best regards,

Laura G

Hello,

I solved it myself. I found the old installation files for the 3.9 version so I removed the new version, installed the old one, got my models from the cloud and will upgrade again. :-)

Best regards

Véronique

Unfortunately, I didn't see the information about setting the cloud until now. I have now tried to get my processes back as described above (version 3.9 installed). However, when I try to open my projects, a message appears saying that "this model is no longer available" and that I should check with the owner of the model. I am the owner? Can you help me?

Hello!

I have Bizagi Modeler version 3.9.0.15 installed, but it doesn't allow to access cloud storage to download it locally. What should I do?

Thanks!

But why I can' see models in your cloud after install old version 3.9? Did you delete it?

Fiz o processo dito acima pela Laura G e não consegui resgatar meus arquivos. Aparece em branco minha nuvem. O que devo fazer?

Fiz o que foi dito acima pela Laura G mas não consegui ter acesso aos meus arquivos. A nuvem esta em branco. O que devo fazer?

Dear users,

Thank you for letting us know your questions.

The reason why the cloud models are not available anymore is related to the company's decision to terminate the Workgroup and Professional licenses since this year and the transition plan for clients with either of those. As part of the transition plan for Workgroup and Professional users, there were multiple emails and notifications sent to inform of this decision and advise them to download their cloud models on time because they would be unavailable moving forward. If you had/have a paid license and it is still active, you can access your models by downgrading to the 3.9 version of the Bizagi Modeler (although this solution will not stay there for a long time, so we advise to do this promptly). If you have an active license but cannot access cloud models even using the 3.9, please see if you or the support contact in your company have still access to the support site and create a ticket directly so that the corresponding team may help you with that request.

Unfortunately, if you did not have a paid license and somehow used to have cloud, or if you used to have a paid license but is not active anymore, your models might not be available anymore.

Link for the 3.9 version: https://bizagi.sharefile.com/share/view/sc35ca6ac6ce04b63b0fe35eff609fe96

Support guide to create a ticket (if you have a paid license with support): https://help.bizagi.com/bpm-suite/en/index.html?supportguide.htm

Kind regards,

Laura G

Me too, I don't have access to the cloud storage to download it locally

I have the same problem.. I tried to download Bizagi Modeler version 3.9.0.15 but this didn't work. Any solution to this problem?

I have the same issue! My model is no longer available. Can you assist?

J'ai suivi l'information et téléchargé la version 3.9.0.15 et même problème que vous impossible d'accéder aux modèles pour les sauvegarder sur mon poste.

Quelqu'un a-t-il trouvé une solution au problème pour accéder à minima une fois pour télécharger les modèles ?

Merci d'avance à tous.

Bonjour,

Je n'ai pas installé la version 4.0... je suis toujours en 3.9.... malgré tout impossible d'accéder au modèle enregistré dans le cloud pour le télécharger sur mon poste en local.

Je vois sur mon compte privé espace cloud "0" et contenu "0,51" dépassement de la capacité ce que je comprends vu que Bizagi nous demande de rapatrier nos modèles. Dans ce cas pourquoi ne nous autorisent-ils pas à ouvrir le modèle enregistré dans le cloud et lors du prochain enregistrement il n'y a pas un message indiquant qu'il faut impérativement le transférer sur son poste ? Au lieu de cela vendredi dernier j'ai enregistré mon modèle et lundi matin plus possible d'y accéder.

Est-ce que quelqu'un à une solution, un mode opératoire pour récupérer les modèles, etc...

Bonjour Laura,

Je suis surpris de voir que malgré plusieurs signalements indiquant que nous sommes plusieurs à nous être fait piéger avec des fichiers resté dans le cloud vous ne proposiez pas une solution de récupération de ses fichiers.

Les fichiers continuent sur le serveur du cloud il suffirait de l'ouvrir temporairement (1 mois) en autorisant que des exports pour nous permettre à tous de retrouver nos fichiers.

Il va sans dire que je suis très déçu de l'absence de solution de votre part.

Espérant que mon message vous fera prendre conscience que plusieurs d'entre nous avons perdu des heures de travail.

Cordialement.

Jean Pierre

Has someone managed to solve it?

Still no solution?

Hey,

I couldn't retrieve the cloud models with 3.9 version and I don't have my local files anymore since my laptop is dead.

We've spent months of work and money doing the processes, you can't just erase our models like that. There's a lot of users with the same issue. There must be a way to retrieve these models. Please help us.