Circular user experience when attempting elearning access

Users are experiencing a circular user experience upon attempting to access elearing assets from the website. A user that is trying to access learning journeys for Bizagi Modeler is directed to their profile page rather than elearning course view. Please see file attachment.

Comments (13)


Problem still persists. Yes, It doesn't matter the link of origin.

Instead of using Chrome, I tried using Firefox. Seems to be working with the latter.


It's not working now on Firefox after I cleared cookies and history.

Laura, it has been a month, any update on the resolution please?


Dear Users,

Thank you for your patience with this issue, we know it took us a while to get back to you. We have been told that this is a known issue due to some integration inconsistency between 2 platforms that compose the e-learning site.

To solve this, you need to do the following:

- Reproduce the loop situation until you arrive to your "edit profile" page.

- Once there, click on the log out option located in the upper corner.

- Then, go back to the e-learning platform directly ( and log in.

This will reset the authentication credentials for both platforms and dissolve the loop you are experiencing.

Best regards,

Laura G