Can't asssign roles in customer portal


My company just started paying for Bizagi and we have a group of 3 working. The issue is that when we try to share the models at we can't add the role to the user in the modeler services => share model option.

Neither the subscription owner, my co-worker nor I could assign roles. Any idea or suggestion to solve the issue?


Comments (1)


Dear Alain,

We are sorry to hear about your issue.

Since you are a paid customer, we would highly recommend you create a ticket in the Support page, so that the Support team may assist you more efficiently and help you better in solving the problem.

Here is a link with the instructions:

Kind regards,

Laura G