Answered

Cannot add user to subscription

Hi

When I try to add a collegue to our workgrup subscription, I get the message "It's not possible to add users that are already members of another Modeler subscription." Why? I the user jolb@vd.dk is part of any other subscription, could you delete him from this - or is there another way to solve the problem?

Thanks for your help,

/Per

Comments (2)

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Dear Per,

Thank you for letting us know your questions. For subscription-related issues, we would highly encourage you to create a support ticket to ask for this change as we cannot do that directly, and the support team would be able to provide a solution more promptly.

Please follow the steps described in this article to create a support ticket: https://help.bizagi.com/bpm-suite/en/index.html?supportguide.htm

Best regards,

Laura G

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Dear Laura,

Thanks for the reply. I tried to create a support ticket, but I cannot access your support site. If I try to enter your support system is saying, that I don't have acces right

  1. https://portal.bizagi.com/en/secure-support/view-my-tickets/new-ticket

and when I log in, I don't have access to the support system

  1. https://portal.bizagi.com/home-secure/?lang=en

. Am I doing something wrong or what??

Best regards,

Per