Cannot add user to subscription

When I try to add a collegue to our workgrup subscription, I get the message "It's not possible to add users that are already members of another Modeler subscription." Why? I the user jolb@vd.dk is part of any other subscription, could you delete him from this - or is there another way to solve the problem?

Thanks for your help,

/Per

Files: Bizagi message.png

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Comments (3)

Laura García ● 10 months ago

Dear Per,

Thank you for letting us know your questions. For subscription-related issues, we would highly encourage you to create a support ticket to ask for this change as we cannot do that directly, and the support team would be able to provide a solution more promptly.

Please follow the steps described in this article to create a support ticket: https://help.bizagi.com/bpm-suite/en/index.html?supportguide.htm

Best regards,

Laura G

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Per Knudsen ● 9 months ago

Dear Laura,

Thanks for the reply. I tried to create a support ticket, but I cannot access your support site. If I try to enter your support system is saying, that I don't have acces right

https://portal.bizagi.com/en/secure-support/view-my-tickets/new-ticket

and when I log in, I don't have access to the support system

https://portal.bizagi.com/home-secure/?lang=en

. Am I doing something wrong or what??

Best regards,

Per

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Laura García ● 8 months ago

Hi Per,

In that case you would need to learn who in your company has the administration of the subscription as he might be the one with access to the Support Site.

best regards,

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