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CAN NOT LOGIN TO BIZAGI

I've been tryinh to login on Bizagi Modeler and also on Bizagi account on my brownser, but a message saying that my email was not found on Bizagi's register.

It's the same email that i already logged a few days ago.

When i tried to change my password through my brownser a message that an email was sent to me appear, but nothing arrives in my email.

I can't change my password and also can't log with gmail.

Don't know what to do.

Obs: the 2 image is in brazilian portuguese