Solved

Bizagi modeller window opening off the screen

Hi All

I am having a problem with the Bizagi window opening off the screen so I cannot get to it. I have tried the ALT+TAB so I can see the window is there, but it is not on my screen. Any ideas? It doesn't matter what I open it is always the same issue,

I am using

EditionWindows 10 Enterprise

Version21H1

Installed on‎17/‎03/‎2021

OS build19043.1052

ExperienceWindows Feature Experience Pack 120.2212.2020.0

ProcessorAMD Ryzen 7 PRO 4750U with Radeon Graphics 1.70 GHz

Installed RAM16.0 GB (15.3 GB usable)

System type64-bit operating system, x64-based processor

Pen and touchNo pen or touch input is available for this display

Comments (3)

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Hi Julie,

Thanks for your message.

Could you please provide some screenshots of your issue? That would be very helpful to understand the issue in a better way.

Regards,

Juan S.

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That is a bit difficult as the Bizagi window is not visible on the screen. Using the Move option on the right click menu, means I can move it to the screen,

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Hi Julie,

Could you please try installing a new version of the product?

Here the installer: https://bizagi.sharefile.com/d-s057e56edf0ca49899ce5cf81b806dd18.

Thanks,

Juan S.