Bizagi Modeler login crash

Hi !

I just downloaded the Bizagi Modeler (version and I can't login in my account. Everytime I try to login in the software, the page that appears is all blank and doesn't allow me enter into my account (as you see in image attached).

How can I fix this?

Thank you in advance

Comments (8)


Dear Beatriz,

We have fixed these kind of issues in our latest version. Please download it from our web site (at and proceed to upgrade it.

Best Regards


Dear Juan,

I have the same problem and I have version, the latest version available.

What can I do to help this?

Thank you!


Dear Kim,

We recommend to download and install the most recent version. It is better to have always the latest Bizagi Modeler version for support solutions and also to have the most recent fixes already solved.

Download link:




Baixei a versão acima e continuo com problema para abrir. A tela de login não abre, fica em branco e não consigo entrar. Uso windows 10



This is a firewall/proxy problem where some URLs do not have permission and therefore do not load. It has been seen especially with certain proxies where the credentials are not inherited to the browser used by the modeler.

Please review the information described in the following article, section "Enable trusted sites (URL Requirements)":

and then follow the instructions for proxy settings described in the following article:

Important: For the success of this second point, you must leave the computer without internet, open Modeler without requiring authentication, and enter the proxy credentials according to the article. Once you connect to the internet and restart Modeler, it will load correctly.

Kind regards.


I have this problem NOW!

We (the company Cerba Research) has bought the package & licenses less than a month ago and we need to use it! -Has your account database / index crashed / become corrupted?

Also, because the login fails, we cannot create a support ticket on the 'customer support page' -obviously because none of us can log in!

This needs a fix URGENTLY!


Hi Andrew, is this issue still present? Were you able to login?



Last Version of BIzagi 3.8

WIndows 10 20H2 ---> used in my company

Nome do aplicativo com falha: BizagiModeler.exe, versão:, carimbo de data/hora: 0x601ace29

Nome do módulo com falha: libcef.dll, versão:, carimbo de data/hora: 0x5ee3e671

Código de exceção: 0x80000003

Deslocamento da falha: 0x00000000021c56be

ID do processo com falha: 0x2194

Hora de início do aplicativo com falha: 0x01d72fd60da8602c

Caminho do aplicativo com falha: C:\Bizagi\Bizagi Modeler\BizagiModeler.exe

Caminho do módulo com falha: C:\Bizagi\Bizagi Modeler\libcef.dll

ID do Relatório: 70f846ff-aaf4-4db4-be04-57b317b36256

Nome completo do pacote com falha:

ID do aplicativo relativo ao pacote com falha: