Thank you for reaching out to us. We apologize for the error you have encounter.
It is most likely happening because of a connection error. If it is still happening please let us know.
If you have an enterprise license with us, you should be able to create a support ticket for further help with that (this link provides the step-by-step process to create a ticket: https://help.bizagi.com/bpm-suite/en/index.html?supportguide.htm). If you personally do not have that feature available in your account, please reach out to the license administrator within your company.
And why can`t I request help from the servicedesk with my enterprise account.
Dear Nghia,
Thank you for reaching out to us. We apologize for the error you have encounter.
It is most likely happening because of a connection error. If it is still happening please let us know.
If you have an enterprise license with us, you should be able to create a support ticket for further help with that (this link provides the step-by-step process to create a ticket: https://help.bizagi.com/bpm-suite/en/index.html?supportguide.htm). If you personally do not have that feature available in your account, please reach out to the license administrator within your company.
Best regards,
Laura G
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