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Urgent topic: I can't open tickets (Professional Subscription)

Hi,

Good afternoon.

I am a subscriber of the Bizagi Modeler. I have a professional license.

I am trying to open a ticket but on the support page, I see the message: "In order to create tickets one of our products must be active and you need to have the support role." Then, I did follow the instructions and went to the "User Administration Portal" and I checked that my user is active and with the support contact role assigned. Yet, I can't open a ticket.

Can anyone from the support team contact me? This is urgent for me.

Comments (2)

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Hello support team:

I am a subscriber that is not able to open tickets and I have a case to report. So far, no one got in contact with me.

Could someone from support talk to me?

Thanks,

Ethienni

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Dear Ethienni Martins,

We have been working to solve some access issues to our support platforms. Please let us know if you were finally able to raise a ticket or if the problem persisted. Also, let us know if your license is associated with a company support matters.

Best regards.