Urgent topic: I can't open tickets (Professional Subscription)
I am a subscriber of the Bizagi Modeler. I have a professional license.
I am trying to open a ticket but on the support page, I see the message: "In order to create tickets one of our products must be active and you need to have the support role." Then, I did follow the instructions and went to the "User Administration Portal" and I checked that my user is active and with the support contact role assigned. Yet, I can't open a ticket.
Can anyone from the support team contact me? This is urgent for me.