Unreachable Scheduler Service

Hello all,

I came across the below quoted error message while integrating email using GMAIL.

"Couldnot connect to Scheduler Service <<_project_Scheduler_name>> on <<_ip_address>>"

Based on the User guide for integrating email using gmail (http://help.bizagi.com/bpm-suite/en/index.html?send_messages_accord.htm), I have established the connection and it was tested successfully.

But while executing a simple send message, receiving error: "Unable to process the case:The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first. x77sm10592870pfe.61 - gsmtp"

SSL is enabled.

Please suggest.

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The same problem

Comments (1)

Juan Zuluaga ● 3 years ago

Dear Anupama,

Regarding your question, you need to know that you require to relay emails when there is an authenticate SMTP. In this case, gmail.com. For further information: http://help.bizagi.com/bpm-suite/en/index.html?advanced_settings_for_the_e-ma.htm

After this, you need to set up your SMTP according this article: http://help.bizagi.com/bpm-suite/en/index.html?smtp_configuration.htm

After you have followed these step, you will be able to send emails using Gmail account.

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