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Unable to process the case:Entity can't be added

Hi dear,

When I' am trying to finish some cases some of the users not all are having this problem.

Unable to process the

case:Entity can't be added, this is an existing entity. Entity ID: 10715, key:

. -

Please help me.

Comments (1)

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Dear Bojan

Please check your "Process Entity" (or other) tables to see if you have any row with a value 10715 in one of the ID columns.

Please assess and see if that row is supposed to be there at that point in the process.

You, want to try deleting that row if it exists. We recommend taking a database backup before performing this delete.

Please let us know.

Hope this helps!

Best Regards