Answered

Timer event attached to activity

Hello,

The timer in our process is still not working. We followed the description of 'Set durations to Timers attached to activities' for this situation: in our process, when a task is not completed within 7 days, the exception flow should be enabled, and a manager should receive the task to determine if another 7 days are needed. See attachment for that part of the process.

For test purposes, we use 10 minutes instead of 7 days. See attachments for all settings.

After 10 minutes, nothing happens. The case creator is still able to finish the task, the manager has no task.

Could you please help with this problem?

Thanks in advance

Kind regards

Annemieke

Best Answer
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Dear Annemieke,

Tasks duration is used to calculate performance indicators and the status of pending activities in the Work Portal.Duration can be static, defined in the Process Model or it can be dynamic, evaluated by an expression when the Task is created. IMPORTANT:

  • Dynamic duration has to be defined in minutes or it must return a fixed date.

  • Durations MUST be set On Enter of Activities to be taken into consideration. If the duration is not set On Enter, then Bizagi will use the static duration defined in the Process Model.

For further information to set using expressions, please check this article: set_tasks_and_timers_durationRegards

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Dear Annemieke,

Tasks duration is used to calculate performance indicators and the status of pending activities in the Work Portal.Duration can be static, defined in the Process Model or it can be dynamic, evaluated by an expression when the Task is created. IMPORTANT:

  • Dynamic duration has to be defined in minutes or it must return a fixed date.

  • Durations MUST be set On Enter of Activities to be taken into consideration. If the duration is not set On Enter, then Bizagi will use the static duration defined in the Process Model.

For further information to set using expressions, please check this article: set_tasks_and_timers_durationRegards