Timer event attached to activity
The timer in our process is still not working. We followed the description of 'Set durations to Timers attached to activities' for this situation: in our process, when a task is not completed within 7 days, the exception flow should be enabled, and a manager should receive the task to determine if another 7 days are needed. See attachment for that part of the process.
For test purposes, we use 10 minutes instead of 7 days. See attachments for all settings.
After 10 minutes, nothing happens. The case creator is still able to finish the task, the manager has no task.
Could you please help with this problem?
Thanks in advance