Answered

Stopwatches. Help to understand days level of service

I've created stopwatch from task A to task B.

Report "level of service" for this stopwatch show me that the process 10599 takes 6 days.

But the timeline of 10599 said:

task A completed at 08/01/2018 2:54 PM and task B completed at 08/10/2018 12:26PM

So it takes 7 working days.

How bizagi count days for stopwatches?

Bizagi Studio 11.0.0.2574

Comments (2)

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Dear Pavel,

To answer the question "How bizagi vount days for stopwatches? - The time is derived from the first time it enters the starting Task until such time it leaves the ending Task. Only the cases that have completed the whole path are taken into account by the reports.

About the "level of service" report, it shows for the selected stopwatch the percentile rate of completed cases that passed through a specific path during a time period of 0 to 6 days and over.

Please refer to https://help.bizagi.com/bpm-suite/en/index.html?sensors.htm for further information.

Kind Regards.

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So how is it possible for my case 10599 that takes 7 days goes into the column 6 days on "level of service" report?