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Simulation and Token Generation

Hello!

I have a modelled a process for a department to deal with defaults on payments. They currently have a large backlog of people they need to call and we want to simulate how long it would take, with the current process and resources, to clear all the backlog.

The model seem to run ok. However, when the simulation is run with tokens not having an arrival interval:

  • They will push through and activities with a set time of, say, 3 minutes will, once the process has run and all tokens processed, give an average completion time of many thousands of minutes. Why would the number be so high?
  • Activities will wait for all tokens to be processed in the previous activity BEFORE moving on to the next one. In real life, once a caller has carried out his/her activities and passed on to the next role in the process, he/she will pick up a new token. Hence, the arrival interval depends really on how long the caller takes to complete the call.

Is there a way to simulate this, so that tokens are dispatched as callers finish their activities? What might be doing wrong?

Thank you

Best Answer
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Dear Alejandro,

According to your question, please refer to this article: http://help.bizagi.com/processmodeler/en/index.html?simulation_in_bizagi.htm.

Concerning your posted comments at this forum, please note that this forum is focused on

treating specifically Bizagi BPM Suite (Bizagi Xpress and Enterprise) and its features, bugs, compliments or suggested ideas.

We fully appreciate the posted observations and feedback. We kindly ask you to please

share your post at the Bizagi Process Modeler forum (at http://feedback.bizagi.com/en/), where it can be viewed and treated by the Process Modeler community and experts.

Thank you for your effort and understanding.

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0

Dear Alejandro,

According to your question, please refer to this article: http://help.bizagi.com/processmodeler/en/index.html?simulation_in_bizagi.htm.

Concerning your posted comments at this forum, please note that this forum is focused on

treating specifically Bizagi BPM Suite (Bizagi Xpress and Enterprise) and its features, bugs, compliments or suggested ideas.

We fully appreciate the posted observations and feedback. We kindly ask you to please

share your post at the Bizagi Process Modeler forum (at http://feedback.bizagi.com/en/), where it can be viewed and treated by the Process Modeler community and experts.

Thank you for your effort and understanding.