Answered

Return to inbox on exit (of an activity)

Hi,

For some processes and their activities it is conveniant that you return to the inbox after performing the activity. For instance when you have to wait a few days before you receive information to continue on the next activity.

At the moment we are 'mis using' the service task (asynchronous) to enable this non existing functionality. Another advantage, and possible feature, of the service task is that the case is released so every one meeting the requirements to work on a case can take ownership at a later moment.

So the idea is to create an option 'Return to inbox on exit' which you can set on manual activities. And / or an option, 'Release case on exit'.

Best regards,

René

Comments (3)

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1

Dear Rene

Thank you for your interest in Bizagi.

One way to resolve this issue is to change the view of the pending cases to Detail View. In the Details view you can see detailed information about a particular case. You can navigate the pending cases at the left of the screen.

Please refer to following articles for more details:

http://help.bizagi.com/bpmsuite/en/index.html?work_portal_interface.htm

http://help.bizagi.com/bpmsuite/en/index.html?pending_activities.htm

Also, Bizagi allows reassigning work to handle conditions beyond business logic. Please refer to the following article:

http://help.bizagi.com/bpm-suite/en/index.html?work_reassignment.htm

Hope this helps!

Best Regards

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2

HI,

Thanks for your answer. I am familiar with the Details view and with the work reassignment.

But the idea is to return to the inbox after finishing an activity.

Maybe I should post this to the Idea section?

Best regards,

René

Best regards.

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1

Dear René,

Is not necessary for you to create another topic. We will communicate this idea to our product team. Thanks for the suggestion!

Best regards.