Under Consideration

Return to a process specific inbox when Tasks are finished

Hi all, we are facing a scenario in which we must have the user to "Return to a process specific Inbox when Tasks are finished" and also after login. Also, it would be good to have an option to favorite & prioritize Inboxes.

Best, Timo

Comments (2)

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Dear Timo,

First of all, we apologize for the delay in our response. We hope that the answer still might be useful for you.

We need to clarify some aspects of your suggestion:

1. ¿Are you talking about the Menu for Stakeholders or the Favorites in the Work Portal in general terms?

2. This suggestion is for the Mobile App? We are asking that because in our browser version of the portal we have already a button for Favorites.

3. Until now, there is no option to go directly to a specific Inbox after login. After the login action, the general Inbox is shown immediately.

We look forward to hearing from you.

Kind regards.

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Hi Andreas,

we are talking about the web form. In there we have the General inbox in which a user sees cases of all processes and then on the left a Panel in which he can select an inbox view which Displays the cases of one specific process (see screenshot_ProcessInbox).

This "process-specific inbox" is adjustable, we can select the column we Need in that respective process. So our users require a functionality which allows them to return to that process-specific view after completing a case.

Please check the screenshot I made with a description how it should be configurable (see screenshot_configureProcessInbox). In case of any questions, please reach out to us.

This Topic is very urgent and for at least one of our new processes an absolute necessity before go live.