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Problem updating bizagi enterprise 9.1.9.2011 to bizagi GO

Hi, I have the following problem updating a project enterprise 9.1.9.2011 to Bizagi Go.

"Error making the backup of the database"

attached image.

Can anyone help?, Thank in advance.Regards

Etiene

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Dear Etiene

A member of our support team will contact you

best regards

Luis Emilio

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Need Support - Was trying to do the POC to showcase but have been stuck with creating project issues...have applied all the solution from related to IIS and others but no luck. Have used both Xpress and enterprise ...on windows 7 64 bit, Appreciate quick support

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Dear Khadeer,

Can you explain me much better your problem? Also, can you give me what Bizagi Version you have? and finally, can you send me a print screen of the issue?

Thank you,