Under Consideration

Improvement to "Notify" email notification email

Currently the "Notify" property for an activity allows the standard assignment notification email to be sent. Checking this box also causes the same email to be triggered if a case is reassigned. The problem is that sometimes you want one of these to occur and not the other. For instance if the same user is performing the two activities in a row, you would not want the standard email to be sent on the second activity. But if that second task is being reassigned, using the Reassign link on the left Browser pane, you do want that assignment email to be sent to the new user. My suggestion is to break up the Notify checkbox property into two checkboxes "Initial Assignment Notify" and "Reassignment Notify"