Error message when try open Bizagi studio

When i try open bizagi studio, i get this error:

Root element is missing.


System.ApplicationException: Error in loading preferences file. ---> System.Xml.XmlException: Root element is missing.

at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlReader.MoveToContent()

at System.Data.DataSet.ReadXml(XmlReader reader, Boolean denyResolving)

at System.Data.DataSet.ReadXml(XmlReader reader, XmlReadMode mode, Boolean denyResolving)

at System.Data.DataSet.ReadXml(String fileName, XmlReadMode mode)

at BizAgiStudio.Plugin.CPreferences.LoadPreferencesDataSet()

--- End of inner exception stack trace ---

at BizAgiStudio.Plugin.CPreferences.LoadPreferencesDataSet()

at BizAgiStudio.Plugin.CPreferences.LoadPreferences()

at BizAgiStudio.Plugin.CBizAgiStudioAmbient..ctor(Form mainForm, RibbonControl ribbonControl, RibbonBar ribbonBarContext, StyleManager styleManager, UltraStatusBar statusBar)

at BizAgiStudio.FrmMain..ctor()

at BizAgiStudio.Program.Main(String[] Args)

Someone can help me?

Comments (1)


Dear Rui,

In order to resolve this issue, you need to replace some files. The problem is related with XML settings files. Please follow these steps:

  1. Go to this path: C:\ProgramData\Bizagi\Enterprise\BizagiStudio
  2. Take a copy of these files: appsettings.xml and Preferences.xml
  3. Replace the files from the attached files
  4. Open Bizagi Studio