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data on form not displaying on next task

We had a simple process that was working fine. It was to register meters (by a specific person and date etc) and add meter information into a meter table collection. The queries and summary forms worked as expected. We then experimented with using the SOA method createcases from an external program. The meter table collection has new values added as expected, but the process entity does not appear to have any values apart from the caseid. In sql it looks like the tables have the correct values, but the queries and forms within bizagi do not display the process entity values. It now looks like we may have upset the process altogether since when we add data manually to the first task now it is no longer visible in the next task or in the summary form or queries, despite using the same reusable form !? What have we done and how can we fix it please.

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We cleaned all cases and now seems fine