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Crash when print preview Win7 64

After installing modeler 2.8.0.8 on a PC with Win7 64 bit each print preview generates a program crash. The error message can not be analyzed because the program is frozen. See screenshot attached.

regards

Jan

Best Answer
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Dear Jan,

A member of our support team will contact you.

Regards

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Dear Jan,

A member of our support team will contact you.

Regards

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Dear Jan,

After we analyzed this question, we found that the problem is caused by some themes. When it changes the desktop theme back to Windows 7 Basic, the issue in the software resolves.

Regards

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Dear Juan,Unfortunately, the printing does not work using Desktop Theme Windows 7 Basic to. The preview can be properly operate but when start printing an error message and the program crashes.

The contents of the error message I copied into a text file and append it to the post to.

Regards

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Dear Jan,

Thank you for your feedback. We will analyze again and soon, we will write back.

Regards

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Dear Juan,there are updates to my post? Since October 2014 I can not print from the modeller. Now I need urgent printing.

What could I do?RegardsJan

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Dear Jan,

It has been very strange for us. As workaround, we recommend to export as SVG or PNG and then print it using an external application. To do so, follow these steps:

1. Go to export / import tab and select export image:

hmfile_hash_9e152f85

Then select the format as you need:

hmfile_hash_65de34b5

Regards